Everything you need to know about Signalshoot.
Retention
Free plan: 6 months from the feedback creation date.
Pro and Infinite: unlimited retention.
When a feedback entry passes its retention period, it is automatically deleted along with its associated replies, tags, and action item links.
The feedback itself is removed from the database — it will no longer appear in the inbox, dashboard stats, or exports.
You can check your current usage and plan limits on the Settings page under the "Usage" section, which shows your feedback count for the current billing period.
To preserve data beyond the retention window, export it before it expires.
Export
Open the Feedback list page and click the export button.
Choose CSV or JSON format.
The export includes all production feedback (test submissions are excluded) with these fields: id, source, type, channel, message, user_id, rating, tags, status, priority, note, created_at, and updated_at.
In JSON format, metadata is parsed into a proper object and tags into an array.
In CSV format, these are included as raw strings.
The download starts immediately — there is no background job or email delivery.
The file is named signalshoot-export-{your_app_id}.csv (or .json).
Available on all plans.
You can export as often as you want.
Account Deletion
When you delete your account, the following data is permanently removed within 30 days: all feedback entries and their messages, all developer and user replies, all tags and tag associations, all action items and their links to feedback, all internal notes, all session tokens, and your developer profile.
API keys are invalidated immediately — any requests using your old keys will receive a 401 or 404 response.
App IDs are released and cannot be reused.
We recommend exporting your data before deletion if you want to keep a local copy.
Service Discontinuation
If Signalshoot is ever discontinued, the process works as follows: we send an email notification to all registered users at least 90 days before the shutdown date.
During the 90-day notice period, the dashboard remains fully functional — you can continue to use all features, triage feedback, and export data.
Full data export (CSV and JSON) is available to all users on all plans during this period, regardless of plan restrictions.
On the shutdown date, the API stops accepting new feedback, but the dashboard stays accessible in read-only mode for an additional 30 days so you can complete your exports.
After the read-only period ends, all data is deleted.
This commitment is documented in the Terms of Service.