Everything you need to know about Signal shoot
Retention
Pro and Infinite: unlimited retention. Free plan: feedbacks older than 6 months are automatically deleted (both live and test data). If you downgrade from a paid plan, your existing data is protected for 6 months after the switch to Free. Export your data regularly if long-term access matters.
Export
Two export options: (1) Per-app export from the Inbox page — CSV or JSON, production feedback only. The JSON export is a flat array of feedback objects. (2) Full account export from the Account page — JSON, grouped by app, including test data, feedback, replies, and action items. Both are available on all plans with no limits.
Account Deletion
You can delete your account from the Account page in the dashboard. Deletion is immediate — all data (feedbacks, replies, tags, action items, sessions, developer profile) is permanently removed. Please download your data before deleting. Infrastructure backups may retain data briefly, but this is not offered as a recovery mechanism. Stripe billing records are retained by Stripe per their policy.
Service Discontinuation
If Signal shoot is ever discontinued, we will provide advance notice and a reasonable opportunity for you to export your data before shutdown. Details are described in the Terms of Service.
These examples reflect the current export output.
id,source,type,channel,message,user_id,rating,tags,status,priority,note,created_at,updated_at
[
{
"id": "fb_omcizyzblfu2",
"source": "in_app",
"type": "bug",
"channel": "contact",
"message": "The map does not load after the update",
"user_id": "a1b2c3d4-e5f6-4789-a0b1-c2d3e4f56789",
"rating": null,
"metadata": {
"app_version": "2.1.0",
"os": "iOS 18.2"
},
"tags": ["timezone", "maps"],
"status": "in_progress",
"priority": "high",
"note": "Reproduced on iPhone 15",
"created_at": "2026-04-06T12:00:00Z",
"updated_at": "2026-04-06T14:30:00Z"
}
]{
"developer": {
"id": "developer_123",
"email": "you@example.com",
"name": "Your Name"
},
"exported_at": "2026-04-10T09:00:00Z",
"apps": [
{
"id": "fb_a1b2c3d4e5",
"name": "My App",
"created_at": "2026-04-01T08:00:00Z",
"feedbacks": [],
"replies": [],
"action_items": []
}
]
}